At AC Service Pro Cheras ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us when you book an aircond service, contact us, or browse this website.
1. Information We Collect
When you contact us or book a service, we may collect:
- Your name, phone number and WhatsApp contact
- Email address (if provided)
- Service address for on-site work
- Details of your aircond units (brand, HP, age, issue)
- Payment details for invoicing (we do not store credit card numbers)
2. How We Use Your Information
We use your information only to:
- Schedule and deliver your aircond service
- Send appointment confirmations and service reminders
- Issue invoices and receipts for work completed
- Follow up on warranty claims or post-service issues
- Respond to enquiries you send via WhatsApp, phone or the contact form
3. Information Sharing
We do not sell, rent or trade your personal information. We only share information with:
- Our own technicians who carry out the service
- Tax authorities when legally required (e.g. SST invoicing)
- Payment processors when you pay by bank transfer or card
4. Data Retention
We keep service records for 3 years to honour our 30-day workmanship warranty and to enable repeat-customer discounts. You may request deletion of your data at any time by WhatsApp or email.
5. Cookies & Website Analytics
This website uses cookies only for basic analytics (page views, popular content) so we can improve the content we publish. We do not use advertising cookies or sell browsing data.
6. Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access, correct or request deletion of your personal data. To exercise any of these rights, contact us at hi@aircondservicecheras.my.
7. Contact
For privacy questions, WhatsApp us at 012-2252 623 or email hi@aircondservicecheras.my.
AC Service Pro Cheras
Cheras, Kuala Lumpur